Customer Care Services Representative

Essential Duties and Responsibilities:

• provide exceptional support and creative solutions for customers and territory managers
• be on the lookout for ways to improve each customer's experience
• must be a sensitive and skillful communicator both on the phone and email, who can adapt your tone and communication style depending on your audience
• general product and process knowledge of Guilford of Maine product categories
• communicate with internal and external customers, account managers, service support, quality, appropriate management, operations, sales service, and merchandising services personnel
• provide back up support for Sales Service Specialist with data and phone queue
• administrative tasks as required
• perform miscellaneous duties as necessary
• follow safe work practices
• support LEAN, safety, sustainability, and environmental initiatives

Knowledge, Skills and Abilities:

• two years marketing/sales experience
• must have a high school diploma or equivalent
• proficient computer skills, including Microsoft Office (Word, Excel, PowerPoint, website)
• contract textile knowledge desired but not mandatory
• a self-starter who takes ownership and pride in your work
• a creative and innovative problem solver
• must have patience, consistency and empathy
• a master multitasker who is extremely organized and attentive to detail
• highly proficient in navigating multiple tabs and windows
• ability to work independently and as part of a cohesive team
• excellent decision making, judgment and interpersonal skills
• ability to stay energized and motivated in high-volume work environment
• must be flexible in terms of work schedules
• must have data entry ability with a high level of accuracy
• must be dependable, punctual, and adhere to attendance policy
• must adhere to all company policies and procedures
• must be able to prioritize duties and maintain schedule requirements
• must be cooperative and willing to learn new responsibilities using supporting applications

Preferred Skills & Experience

• Bachelor's degree
• Salesorder.com

Physical Demands

• must be able to lift between 5 and 10 pounds consistently (normal office work lifting) and up to 25 pounds or more occasionally
• extensive walking and/or sitting may be required
• extensive use of keyboards/computer terminals, and phones/headsets